| 1. Access to knowledgeable, experienced, and certified (Microsoft, CheckPoint, VeriSign, etc.) IT professionals. |
| 2. Unlimited technical support by phone and email. |
| 3. Scheduled in-person technical support hours. 2 to 3 times a week. |
| 4. Additional "On-Demand" in-person technical support within 2 hours of a request deemed to be urgent or an emergency. |
| 5. Advice on current and future technical needs. |
| 6. Customized hardware and software price quotes to smooth equipment purchasing. |
| 7. Tracking of technical support requests. |
| 8. A business partner committed to satisfying your technical support needs. |
| Note: Repair/replacement hardware and software as well as possible outside services are not included in this program and may incur additional client costs. |
|
q 1 location - ($1250/month) |
|
q 2 locations - ($2400/month) |
|
q 3 locations - ($3500/month) |
|
q 4 locations - ($4600/month) |
|
q 5 locations - ($5700/month) |
|
q 6 locations - ($6800/month) |
| Note: A location is defined as an office with up to 20 computers belonging to a single business entity. Any locations with more than 20 computers will have customized pricing determined on an individual client basis. |